The Company is a global group of integrated companies providing business and leisure travel, hotel, restaurant, cruise and marketing services directly to consumers, corporations and government entities.

The Company is one of the largest privately held corporations in the world. _base_d in Minneapolis, our brands and services employ about 176,000 people in nearly 150 countries.

The Company is the 5th largest marketing services agency in the United States and the 12th Largest Worldwide (Advertising Age, 2007), offering cutting-edge technology, and innovative production services that provide our clients with the seamless delivery they want, is expanding its operations in the Asia Pacific region.

We are looking for dedicated and talented individuals for our Kuala Lumpur Office due to our expansion in the Asia Pacific region. Come join us as:


CUSTOMER SERVICE REPRESENTATIVE (INBOUND) for our Kuala Lumpur Office due to our expansion in the Asia Pacific region.

The Customer Service Representative is responsible for providing and maintaining the highest possible standard of customer service to members in accordance with our Client’s Program _object_ives.

The key functions include:-
- Answering inbound phone calls and ensuring that member enquiries are responded to and acted on it promptly
- Responsible for airline redemption bookings via the Central Reservation System and managing members’ information through member
data_base_
- Document and track issues that require additional investigation and follow through on any unresolved enquires within promised time
_frame_
- Acting on all incoming correspondences pertaining to Members’ enquiries
- Resolving difficult customer issues that arise or escalate complaints to the Team Leader
- Coach and educate members on the value-add products, such as website functions, and overall benefits of the program.

Requirements:-
- Ability to work shifts on a rotational roster
- Excellent English and Bahasa Malaysia language skills essential
- Relevant working experience in airline, ticketing or travel preferred
- Experience in call centre/customer service, preferably with a multi-national contact centre desirable
- Ability to commence work immediately

If you are excited by change, engaged by challenges, and eager to satisfy the people you serve, there's a place for you at Carlson Marketing. You are cordially invited to walk-in for an interview with our managers on the following dates:

Date/Day:
Monday to Friday

Time:
10.00 am to 5.00 pm

Venue:
9th Floor, Bangunan MAS
Jalan Sultan Ismail
50250 Kuala Lumpur

We look forward to meeting you. Please bring along a detailed resume and a recent photograph for the interview.