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| Job Title: |
Telemarketing Executives - Thai / Japanese / Indonesian / Mandarin |
| Job Category: |
Customer Service [ View All Customer Service Jobs ] |
| Job description: |
What's in It for You
Professional growth -- you will expand your experience and expertise in the process of running your territory as if it were your own business. In addition, we offer ongoing training regarding product knowledge, sales cycles, competitors, and more.
Career development -- depending on your performance and aptitude, you could move up into a Team Leader role, and then beyond into Marketing, Consulting, Account Management, high-end software sales, or other areas.
Great work environment-- you'll join a high-energy team of motivated and driven professionals who share your goal of building a successful career.
Pride -- Epicor's success has been acknowledged by a diverse array of industries. Just a few of our 2006 honors:
Best Customer Service Organization, from International Business Awards.
Best ERP Solution, from Windows IT Pro Magazine.
CRM Excellence Award, from Customer Interaction Solutions magazine.
Top 100 Products, from Accounting Today magazine.
More About Your Role
Reporting to a Business Development Manager, you will join a new team in Kuala Lumpur Malaysia. You will partner with an Outside Sales Manager in a territory that is based on a given number of companies who are a likely fit. While we will provide training, we'll look to you to showcase your self-initiative right off the bat: we'll give you the tools and resources, but it will be up to you to study and learn our complex products, industry, and sales cycle.
We'll provide you with a database of thousands of companies in your territory for you to call. Most of them already have been identified as a potential fit for our solutions, but there are some about which we have little information. At the same time, to excel in this role you will do your own prospecting -- we'll expect that about 20% of the calls you make will be to companies that you have found, on your own initiative, outside our database.
Selling solutions is very different than selling, for example, widgets. Clients put a great deal of consideration and evaluation into making a significant investment that will impact their entire business. The typical sales cycle is six months, and one of your key goals will be to lay the groundwork for a relationship that will last long after implementation. You will need to get a good grasp of each client's goals, concerns, and aspirations.
No two sales cycles are exactly alike, but to give you a sense of the position, you typically will start by trying to reach C-level executives (CEO, CIO, COO, etc), then target midlevel managers (controllers, plant managers, accounting managers), and finally reach out to IT departments. The conversations you'll initiate will involve understanding the company's products and services, what software they currently use, and what their needs are. If you get a "nibble," you would then find out about timelines, budgets, and priorities. Finally, you would pass the information along to your outside partner to follow up on.
In addition, you will respond to incoming requests from potential clients, and discuss current system requirements to uncover potential software sales opportunities. You also will update our Clientele system with market data and maintain current customer detail information and call notes.
Keys to Success
To be an outstanding Sales Representative, you will:
Bring a goal-oriented approach to all your activities.
Hold yourself to high standards -- higher even than we'll hold you to.
Think on your feet in the course of a call.
Leverage your innovation and creativity in discovering opportunities beyond our database.
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| Skills: |
Required language(s): English.
Preferred language(s): Thai, Japanese, Indonesian, Mandarin |
| Language requirements: |
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| Employment type: |
, Full Time |
| Salary: |
Unspecified |
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Other Information |
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| Degree: |
Unspecified |
| Experience (year): |
Unspecified |
| Job Location: |
Selangor Darul Ehsan, Mont Kiara, Petaling Jaya Malaysia |
| Post Date: |
25/05/2007 / Viewed 11860 times |
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Contact Information |
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